St Davids Equine Services
St Davids'
St Davids Equine Services

What Our Clients Think Of Us

We would be very grateful if you could spare a moment to complete our short client survey. All submissions are anonymous and we thank you in advance for your time. Please follow the link here

A thank you from the Mare & Foal Sanctuary.

Client Surveys

Following on from a previous client survey in 2010 we asked our clients for their opinions, good and bad, of our practice. Their responses are given below:

“Bob, best vet ever. Great staff.”

“Practice is neat, tidy and welcoming.”

“Very professional and helpful.”

“Well you saved my horses life. That's enough!!”

“Very happy with the practice. A lovely bunch of vets and helpful staff.”

“Professional, friendly team. Very patient and helpful. Thanks!”

“Knowledgable, friendly and efficient.”

“Helpful and friendly. Provide a good service. Claire is always very cheerful and we appreciated all the help Tony has given us over the years. I like the worming scheme as it saves me having to try to workout when and what to worm with next.”

“Very knowledgable and friendly.”

“I appreciate how friendly you all are. Nothing is too much trouble. Thank you.”

“I like your friendly approach and willingness to talk over any problems.”

“Great facilities.”

“Friendly. Good facilities.”

“Brilliant!”

“Very prompt service. Nice to speak to experts who talk in plain English, not vet language!”

“Easy access to the practice. All facilities are "in house" for most procedures. Friendly, approachable and helpful staff. Approachable vets are always willing to discuss what is happening with your horse.”

“I like everything about the practice. No negative comments at all.”

“I like the fact that you seem to know who I am when I phone. Pleasant, helpful people at the end of the phone.”

“Excellent manner and care.”

“Excellent service/friendly.”

“I always find everyone exceptionally polite and helpful. I can't fault the practice. You have been there for us and helped in every way you could.”

In February 2010 we carried out a survey of all clients who we had done work for in the previous 18 months. We asked them for their impressions of the practice, what they liked about us and where they thought that we could improve. The comments that we received are summarised below:

“Always been very happy with the service thank you”

“Well run, efficient and friendly practice with very knowledgeable vets!”

“Great Service”

“Always found to be very efficient. Ben very good with my horse.”

“I cannot fault the practice at all. The people in the office are polite, friendly and helpful. All the vets are competent, confident and reassuring. I particularly like Tony Kaye.”

“Bob is a really good vet.”

“Very happy with the practice thank you. Great service, knowledgeable vets and kind nurses. Thank You!”

“Have always had very good service from you – our horse has always been a nightmare with other vets until we changed to you.”

“I feel very well looked after by the Practice. I am always able to access advice, which is always given professionally but in a personal and friendly manner.”

“Excellent services from your equine vets – I’ve used both Tony Kaye and Richard Frost who were great – Thanks”

“The practice is great! Staff always very helpful on the phone and nothing ever seems too much trouble. The vets are pretty good too!!”

“The girls that answer the phone/queries always excellent!”

“Always friendly and quick to respond!”

“I appreciate your specialism and sound advice!”

“I have always had first class service from the practice and are a pleasure to contact.”

“I like everything about the practice!!”

“Amazing facilities and very good vets!”

“Friendly and efficient.”

“Friendly staff, vets good at explaining.”

“Calm and kind to the horse with time given and not rushed.”

“Great vets and helpful office staff.”

“Very Satisfied.”

“Great!”

“All very good – Thanks!”

“First and only visit very satisfactory”

“Very Friendly Staff and quality of service!”

“Always good reports from whoever I have talked to. Always very cheerful secretaries who are understanding and know their clients.”

St Davids Equine Services

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